Description
RingCentral for HubSpot
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Review Summary
Users appreciate the integration of RingCentral with HubSpot for seamless contact syncing, automatic contact popups on incoming calls, and enhanced team communications. However, multiple reviews highlight serious issues including the inability to control or mute the loud, outdated ringtone, detrimental UI changes in the latest update, problems with contact matching and call recognition, and frequent bugs causing crashes. Users strongly request features like ringtone volume control, mute options, and fixes to recent update regressions to improve usability and reduce frustration.
Pros
- Integration enables automatic popup of contact records for incoming calls, improving ease of access to caller information.
- Contact synchronization between RingCentral and HubSpot works well, facilitating better communication and record-keeping.
- The extension supports logging calls and improves intra-staff communications regarding customer interactions.
- Google Single Sign-On (SSO) works smoothly for logging in.
- The integration allows some level of workflow enhancement within HubSpot for call management.
Cons
- No option to adjust, mute, or change the ringtone; the loud and outdated ring tone causes user frustration and anxiety.
- The latest update increased UI size drastically and removed convenient formatting options, making documentation harder.
- Frequent bugs, crashes during calls, and issues matching contacts that result in errors or unknown contact labels.
- Calls are not recognized unless the extension window is open after recent update, reducing usability.
- Lack of volume controls and inability to manage call notifications (ringer doesn't turn off except on DND) negatively affects user experience.
Permissions
This extension can:
- background
- notifications
- storage
- system.display
This extension can access:
- https://*.ringcentral.com/*
- https://*.ringcentral.biz/*
Additional Information
25.2.10
May 12, 2025
6.78 MB
en-US
Developer Information
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