Description
Real time Zendesk Ticket Notifications
Extension Rankings
View how this extension ranks compared to others in the same category and across all extensions.
Ranking Summary
Overall Rank
Extension Rank
"Ticket" Keyword
"Team" Keyword
"Sound" Keyword
"Notification" Keyword
"Choice" Keyword
Review Summary
Notify-Me for Zendesk is praised for delivering timely, customizable notifications that significantly boost user productivity and response times. It is easy to set up and integrates seamlessly, with responsive support willing to implement requested features. However, some users experience issues like needing to re-login after refreshing Zendesk, occasional missed notifications, inability to monitor multiple views at once, and frustrations over a recent shift to a paid model without warning. Sound customization is limited, though improvements have been made.
Pros
- Provides real-time notifications for Zendesk tickets, improving response times and efficiency.
- Highly configurable with options for alert types, sounds, and queue/view selection.
- Easy to install and set up with good integration into users' workflows.
- Improves productivity by allowing multitasking without missing tickets.
- Support team is responsive and open to feature requests.
Cons
- Some users report issues with the extension requiring re-login after refreshing Zendesk, interrupting notifications.
- Occasional reliability problems where notifications fail to appear, especially when switching tabs.
- Lack of ability to monitor multiple views simultaneously or select views beyond the first one.
- Recent change from free to paid version without prior notice frustrated some users.
- Limited sound customization options; adding custom sounds can be challenging or corrupt the extension.
Permissions
This extension can:
- notifications
- storage
- tabs
- offscreen
This extension can access:
- https://*.zendesk.com/
Additional Information
3.0.15.1
April 28, 2025
2.94 MB
en-US
Developer Information
Alternative Extensions
Zendesk Refresher
Zendesk Enhancer
Zendesk Auto Refresh
Zendesk Alerts
Zendesk Utils
Zendesk Dark Mode Theme
Agent Helper for Zendesk
ZendeskSupportNotifications
Zendesk Priority Highlights
Zest - The Zendesk Colour Coder
Zendesk Ticket Copy
