Description
Embed the Dialpad CTI to make phone calls and send messages without leaving Chrome.
Extension Rankings
View how this extension ranks compared to others in the same category and across all extensions.
Ranking Summary
#6,229
Overall Rank
#5,423
Extension Rank
#280
"Status" Keyword
#150
"Setup" Keyword
Review Summary
Users appreciate that Dialpad Chrome CTI enables calls and messaging directly from web pages like Gmail, with useful customization and privacy features. However, multiple reviews report reliability issues including the extension not launching or working as expected. Customer support is criticized for poor troubleshooting and lack of expertise. Despite functional advantages, the inconsistent performance and support challenges reduce overall user satisfaction.
Pros
- Allows calling and messaging without using the main app, integrating smoothly with Gmail and other web apps.
- Customizable settings for which websites can use the CTI and directing calls to preferred Dialpad apps.
- New features like automatically disabling recordings and AI when entering sensitive information, improving privacy.
- Supports use across various web applications, including platforms like Shopify.
- Provides convenience for users spending significant time on web pages by enabling Dialpad functionality directly within the page.
Cons
- The extension often fails to work, with buttons like "Launch CTI" or "Open CTI" not responding.
- Integration features are unreliable and require frequent troubleshooting without clear resolutions.
- Customer support is inadequate, with support agents lacking proper knowledge and offering unhelpful assistance.
- High cost given the issues faced, with some users finding alternative solutions more cost-effective and functional.
Permissions
This extension can:
- tabs
- notifications
- storage
- identity
- contextMenus
- scripting
- enterprise.hardwarePlatform
This extension can access:
- https://dialpad.com/*
Additional Information
Version
0.1.36
Updated
March 7, 2025
Size
0.98 MB
Languages
en
Developer Information
Alternative Extensions
JustCall - Click To Call for CRM Tools
4.0
30,000 users
Salesforce
4.4
400,000 users
Heymarket - Business Text Messaging
2.8
2,000 users
Highspot for Gmail
4.8
20,000 users
HubSpot Sales
4.4
1,000,000 users
smrtPhone.io Chrome Dialer
3.4
10,000 users
Helpjuice: AI-Powered Search And Content Generation.
5.0
1,000 users
ZoomInfo Chrome Extension
4.0
400,000 users
Gong Anywhere
4.7
10,000 users
Aircall Dialer
2.7
80,000 users
AutoReach
5.0
667 users
Highspot for Chrome
4.3
20,000 users